In January 2022, a software firm installed its management system, charging the client and receiving payment of $24,077. On June 1, 2023, it started charging the client quarterly licensing fees totaling $21,659 in 2023. In December, 2023, it charged the client for additional training $2,227. So far, in 2024, the client has been charged $6,376. The software firm has received $54,339 with an additional $57,384 in software support and licensing fees through the contract’s termination date on May 31, 2026.
What is the problem? The software has never gone live, and not one transaction has been processed through the software.
The software firm places the sole responsibility on the client. Who do you think is at fault?
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